Privacy policy

Information we collect

We collect personal information only when you provide it directly to us. This includes your name, email address, organisation, and job title when you contact us, request a discussion, or subscribe to our insights.

We may also collect information about how you interact with our website, including pages visited and time spent, through standard web analytics tools. This data is aggregated and does not identify you personally.

We do not collect sensitive information such as health data, financial information, or biometric data unless you explicitly provide it as part of a specific engagement or research project.

How we use your information

We use your information to respond to your enquiries, schedule discussions, and provide you with relevant insights and updates about our services. We may contact you about new research or service offerings that align with your stated interests.

Your information helps us understand which services are most relevant to different audiences and allows us to improve our website and communications. We use analytics data to identify trends in how visitors use our site, but this analysis is performed on aggregated data only.

We do not sell, trade, or share your personal information with third parties for marketing purposes. Any sharing of information occurs only where necessary to deliver our services or comply with legal obligations.

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. Our systems use industry-standard encryption for data transmission and storage.

Access to your information is restricted to authorised personnel who require it to perform their duties. We regularly review our security practices to ensure they remain effective against emerging threats.

While we take security seriously, no system is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorised access to your account.

Your rights

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of the information we hold about you in a portable format.

You can unsubscribe from our communications by clicking the unsubscribe link in any email or by contacting us directly. We will honour your preferences promptly.

If you believe we have mishandled your information or breached the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

Contact us

If you have questions about this privacy policy or how we handle your information, please contact us at acaton@socialanalytics.com.au. We will respond to your enquiry within ten business days.

For privacy-related concerns or requests to access your information, please clearly mark your email as a privacy request so it receives appropriate attention.